managing conflict

Conflict is unavoidable, even in the best of working relationships - different needs, values and points of view are all part of everyday (working) life.  The more we can learn about conflict circumstances, the greater the chance of learning from them, reducing unnecessary conflict and managing future conflict with more confidence.

During this one day course you’ll learn to recognise:

• symptoms of conflict in organisations
• sources of conflict at work and typical responses
• the differences between constructive and destructive conflict
• the phases in the escalation of conflict

You’ll leave with:

• a better understanding of your personal reactions to conflict at work, essential techniques needed to achieve success in managing conflict.
• some tried and tested methods of resolving conflict at work
• greater confidence to deal with conflict, rather than hoping it will just go away
  
  

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